1. Scope
This Acceptable Use Policy ("Policy") applies to all forms of content generated, published, transmitted, or stored through RestoAI's platform:
- Text: AI-generated or assisted content, conversations, code, articles
- Images: AI-generated or edited images and illustrations used on restaurant websites
- User Input: Prompts, instructions, and queries submitted to the AI system
- Restaurant Content: Menu items, descriptions, prices, photos uploaded by users
2. Content Standards and Prohibited Categories
RestoAI expressly prohibits generating or distributing the following six categories of content:
- Pornographic / NSFW content
- Violent / bloody content
- Hate speech
- Child safety issues (CSAM)
- Deepfakes / impersonation of others
- Content infringing copyrights or trademarks
2.1 Zero Tolerance — Immediate Action
The following content will be handled immediately upon discovery, and we reserve the right to report to authorities:
- Child sexual exploitation content (CSAM) or any sexual content involving minors
- Content promoting or assisting terrorism, extremism, or mass violence
- Instructions for manufacturing weapons of mass destruction
- Content inciting racial genocide or ethnic hatred
- Deepfake sexual content of real individuals without consent
- [Additional categories per your target market regulations]
2.2 Strictly Restricted — Requires Review
- Adult content: only on verified platforms with age confirmation
- Violent content: requires clear creative or educational context
- Politically sensitive content: content that may be misleading
- Medical/legal/financial advice: must comply with local regulations
2.3 General Prohibited Activities
- Generating or spreading false information or rumors
- Impersonating real individuals, brands, or organizations
- Infringing intellectual property, portrait rights, or privacy rights
- Presenting AI content as human-created to deceive users
- Bulk-generating spam or fraudulent content
- Using jailbreak prompts to bypass platform security mechanisms
3. Content Moderation
RestoAI employs a multi-layer moderation system: automated filtering, human review, and periodic audits.
3.1 Automated Moderation (Real-time)
All requests and generated content are scanned in real-time by safety filters:
- Input Filtering: Keyword, semantic, and intent analysis of prompts
- Output Filtering: Real-time safety assessment of generated content
- Usage Pattern Analysis: Monitoring for abnormal API call behavior
- Moderation Tools Used: [e.g., OpenAI Moderation API, or self-developed models]
3.2 Human Review
- Automatically flagged content enters a human review queue
- User-reported content is reviewed by our Trust & Safety team
- Review Team: [e.g., 24/7 on-call review team]
- Reviewers must complete content safety training and sign confidentiality agreements
3.3 Periodic Sampling and Audits
- Random sampling reviews conducted every [insert frequency]
- Regular evaluation and optimization of automated moderation system accuracy
- [Whether third-party independent audits are conducted, if applicable]
3.4 Content Classification Standards
| Level |
Description |
Moderation |
Action |
| L1 Critical | Child safety, terrorism | Auto-block + human confirmation | Immediate ban + report |
| L2 High Risk | Severe violations | Auto-flag + priority review | Remove + suspend account |
| L3 Medium Risk | General violations | Human review | Warning + remove |
| L4 Low Risk | Minor violations | Report-triggered | Warning + request modification |
4. Reporting Mechanism
4.1 Reportable Situations
- Content that violates this Policy's content standards
- Content involving child safety, terrorism, or other serious violations
- Discovered AI impersonation or infringement of your own rights
- [Other situations the platform deems necessary to include]
4.2 Reporting Principles
- Confidentiality: Reporter identity is strictly kept confidential
- Neutrality: All reports undergo independent, objective review
- Anti-Abuse: Malicious or false reports will be recorded and handled
5. Reporting Channels
Keep applicable channels:
6. Response and Handling Timelines
| Violation Type |
Initial Response |
Action Completed |
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High Risk | Within 24 hours | Within 3 business days |
| L3 Medium Risk | Within 3 business days | Within 7 business days |
| L4 Low Risk | Within 5 business days | Within 15 business days |
If extended handling time is needed, we will proactively notify the reporter with reasons. Process: Report received (auto-confirm) → Initial classification (L1–L4) → Content review (auto + human) → Action decision → Action executed → Result notification.
7. Enforcement Actions
| Action |
Measure |
Applicable Situation |
| 1. Content Warning | Written warning, request deletion or modification | First minor violation |
| 2. Content Removal | Remove violating content | Confirmed L3–L4 |
| 3. Feature Restriction | Reduce call limits or model access | Multiple minor or single L3 |
| 4. Account Suspension | Temporarily suspend pending review | L2 or cumulative violations |
| 5. Permanent Ban | Permanently terminate access | L1 or multiple L2 |
| 6. Legal Action | Report to law enforcement, cooperate with investigation | Suspected illegal L1 |
8. Appeal Mechanism
If you disagree with an action result, you may submit an appeal within [X days] of receiving notification:
- Appeal Channel: appeal@restoai.com
- Processing Time: [e.g., Completed within 10 business days]
- Review Method: Reviewed by an independent reviewer not involved in the original decision
9. Transparency and Policy Updates
- We publish a content safety transparency report every [X frequency]
- Material changes will be notified at least [X, e.g., 15] days in advance
- Continued use of the platform constitutes acceptance of the updated Policy