Refund Policy

1. SaaS Subscription Refunds

All subscription payments for RestoAI's restaurant management platform are processed through Waffo Pancake, our PCI-DSS compliant payment processor. We understand that circumstances change, and we handle refund requests according to the following policy.

2. Refund Eligibility by Plan Type

• Monthly Plans: Refunds are available if requested within 7 days of the charge date. After 7 days, no refund is provided for the current billing month, but you may cancel to prevent future charges.
• Annual Plans: Full refund is available within 14 days of the initial purchase or renewal. After 14 days, a prorated refund may be issued based on the remaining months in your billing cycle, minus a 10% processing fee.
• Free Trial: No charges are made during the 14-day free trial. You will not be charged unless you actively subscribe after the trial ends.

3. Refundable Circumstances

• Duplicate Charges: Full refund for duplicate charges caused by billing errors
• Verified Service Outage (over 72 hours): Proportional refund or credit for prolonged outages caused by us
• Statutory Rights: Where applicable law grants revocation or refund rights (e.g., EU/UK 14-day cooling-off period), those rights are preserved

4. Non-Refundable Items

The following are not eligible for refunds:

• Usage beyond the included quota in your plan (API calls, AI chat messages)
• One-time setup fees or custom integration charges
• Charges incurred from third-party integrations
• Annual subscription refund requests made more than 30 days after initial purchase
• Accounts closed due to violation of Terms of Service or Acceptable Use Policy

5. How to Request a Refund

Send refund requests to refunds@restoai.com with:

• Your account email address
• The transaction ID
• The reason for the refund request

We will confirm within 2 business days and process eligible refunds within 5–10 business days.

6. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method. The time it takes for the refund to appear on your statement may vary depending on your bank or card issuer.

7. Service Access After Refund

When a refund is issued, your access to paid features will be revoked immediately. Your restaurant data will be retained for 90 days in case you wish to reactivate your subscription.

8. Billing Disputes

If you believe there is a billing error, please contact us at billing@restoai.com before contacting your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. Chargebacks

If you dispute a charge through your bank or credit card provider instead of contacting us directly, your subscription will be suspended pending resolution. We encourage you to reach out to us first at billing@restoai.com so we can resolve the issue promptly.

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after changes constitutes acceptance of the revised policy.

11. Contact

For refund requests or questions about this policy, contact us at refunds@restoai.com.