Terms of Service

Last updated: October 03, 2026

1. Acceptance of Terms

Welcome to RestoAI ("we," "us," or "our"). RestoAI is a company incorporated under applicable laws, with its registered address at the address provided during registration. These Terms of Service ("Terms") govern your access to and use of our AI-powered restaurant management platform, including AI website builder, menu management, online reservation system, QR code ordering, AI customer service, and smart alerts (the "Service"), accessible at https://restoai.com.

By creating an account, subscribing to any plan, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Description of Service

2.1 Our Service

RestoAI provides an AI-powered restaurant management platform that includes, but is not limited to: AI website builder, menu management, online reservation system, QR code ordering, multi-channel AI chatbot, proactive alerts, daily business insights, and analytics dashboards. This is a digital Software-as-a-Service (SaaS) product delivered over the Internet.

2.2 Service Nature

The Service is a digital intangible product. Service access is granted immediately upon payment confirmation. Due to the immediate delivery nature of digital services, refunds are subject to specific limitations as described in Section 7.

2.3 AI Model Dependence

The Service uses third-party AI model providers, including but not limited to OpenAI, Anthropic, and Google. The performance and availability of the Service may be affected by these providers' operational status. Significant disruptions will be communicated to users promptly.

3. Account Registration

3.1 Account Creation

Creating an account requires accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3.2 Account Security

  • Immediately report unauthorized use to security@restoai.com
  • Do not share login credentials with any third party
  • Ensure your billing email address remains valid

3.3 Enterprise Accounts

If registering on behalf of a company or organization, you declare that you are authorized to enter into this agreement for that entity.

4. Subscription Plans (V1)

We offer subscription plans to access the Service. Current plan details and pricing are available at /pricing.

We reserve the right to modify plan features or introduce new plans at any time. Price changes are subject to Section 5.1.

5. Billing and Payment (V1)

5.1 Automatic Renewal Authorization

By providing a payment method and subscribing to a paid plan, you explicitly authorize RestoAI to charge your payment method periodically for the corresponding subscription fee. This periodic authorization remains in effect until you cancel your subscription per Section 6.

Your subscription renews automatically at the end of each billing cycle unless you cancel. For annual subscriptions, we will send a reminder before renewal.

5.2 Taxes

Unless otherwise stated, all prices are exclusive of applicable taxes (including VAT, GST, sales tax, etc.). Where required by applicable law, we will collect and remit relevant taxes.

6. Cancellation Policy (V1)

6.1 How to Cancel

You may cancel your subscription at any time through either:

  • Online (recommended): Account Settings → Subscription → Cancel Subscription
  • Email: Send a cancellation request from your registered email to cancel@restoai.com

Cancellation takes effect immediately. We will send a confirmation email within 10 minutes.

6.2 Effect of Cancellation

  • Your subscription remains active until the end of the current billing cycle
  • No further charges will be made in subsequent billing cycles
  • Account data will be retained for 90 days after cancellation, then deleted per the Privacy Policy

7. Refund Policy (V1)

7.1 General Policy

Due to the immediate delivery nature of our digital service, subscription fees are generally non-refundable, except in the following circumstances.

7.2 Refundable Circumstances

  • 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of their first charge, provided usage does not exceed [X]% of the plan quota
  • Duplicate Charges: Full refund for duplicate charges caused by billing errors
  • Verified Service Outage (over 72 hours): Proportional refund or credit for prolonged outages caused by us
  • Statutory Rights: Where applicable law grants revocation or refund rights (e.g., EU/UK 14-day cooling-off period), those rights are preserved

7.3 How to Request a Refund

Send refund requests to refunds@restoai.com with your account email, transaction ID, and reason for refund. We will confirm within 2 business days and process eligible refunds within 5–10 business days.

7.4 Non-Refundable Items

  • Fees for subscription periods already used (except per Section 7.2)
  • Annual subscription refund requests made more than 30 days after initial purchase
  • Accounts closed due to violation of these Terms or Acceptable Use Policy

8. Billing Disputes

If you believe there is a billing error, please contact us at billing@restoai.com before contacting your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

9. AI Content and Intellectual Property

9.1 Output Content Ownership

Subject to these Terms, AI-generated content created by you through your inputs ("Output Content") belongs to you. You may use Output Content for any lawful purpose permitted under Section 10.

9.2 Input Content License

By submitting content to the Service ("Input Content"), you grant RestoAI a limited, non-exclusive license solely for the purpose of providing the Service to you. We will not use your Input Content to train AI models without your explicit consent.

9.3 Third-Party AI Model Dependence

The Service uses third-party AI model providers, including OpenAI, Anthropic, and Google. Output Content may be influenced by these providers' models. We do not guarantee specific output quality and are not responsible for content generated by third-party models.

9.4 AI Output Accuracy

⚠️ AI-generated content may contain errors, inaccuracies, or be outdated. Do not use it for legal, medical, financial, or other professional advice. Always verify with qualified professionals before taking action based on AI content.

10. Acceptable Use Policy

10.1 Permitted Uses

You may only use the Service for lawful purposes consistent with these Terms, including personal productivity, business automation, research, and development activities.

10.2 Prohibited Uses

You agree not to use the Service to:

  • Generate illegal, defamatory, harassing, or fraudulent content
  • Generate, distribute, or assist in creating deepfake content, including AI-synthesized audio, video, or images impersonating real individuals or intended to mislead viewers about source or authenticity
  • Generate content involving the sexualization of minors or violating child protection laws
  • Create malware, phishing content, or cyberattack tools
  • Infringe any third party's intellectual property or privacy rights
  • Bypass or interfere with the Service's security features
  • Resell or subcontract access rights without prior written approval
  • Violate any applicable laws, regulations, or card association rules

10.3 AI-Specific Prohibitions

In addition to the above prohibitions, given the AI technology nature of the Service, you explicitly agree not to:

  • Use the Service's inputs, outputs, model responses, or any derivative data to train, fine-tune, benchmark, perform knowledge distillation, or otherwise develop any AI or machine learning model that directly or indirectly competes with the Service or RestoAI products
  • Large-scale systematic scraping, extraction, or collection of model outputs for any purpose beyond your authorized personal use
  • In contexts where it could cause harm, present AI-generated content as the work of human professionals (such as practicing doctors, lawyers, or financial advisors)

11. Data, Privacy, and Security

Your use of the Service is subject to our Privacy Policy, published at /privacy. Payment card data is processed exclusively by our PCI-DSS compliant payment processor (Waffo Pancake) and is not stored on our servers. Account data is retained for 90 days after cancellation, then deleted.

12. Disclaimer and Limitation of Liability

12.1 Disclaimer

The Service is provided "as is" and "as available" without any express or implied warranties, including merchantability, fitness for a particular purpose, or AI output accuracy.

12.2 AI Content Disclaimer

⚠️ AI-generated content may be inaccurate, incomplete, or outdated. Do not use it for legal, medical, financial, or other professional advice. Always verify with qualified professionals before taking action based on AI content.

12.3 Limitation of Liability

To the maximum extent permitted by applicable law, RestoAI is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Term and Termination

These Terms remain effective during your use of the Service. We may suspend or terminate your account if you materially breach these Terms, are suspected of fraud, or are required by law. If we terminate the Service for reasons not caused by your breach, we will proportionally refund any prepaid unused portion. You may delete your account at any time by contacting support@restoai.com.

14. Governing Law and Dispute Resolution

These Terms are governed by applicable laws. Before initiating formal proceedings, please contact us at legal@restoai.com to attempt informal resolution. Unresolved disputes shall be submitted for arbitration per applicable rules.

15. General Provisions

We may update these Terms at any time. Material changes will be communicated at least 14 days in advance via email. Continued use constitutes acceptance of the changes. If any provision is found invalid, the remaining provisions remain fully effective.

16. Contact Us

For questions about these Terms or billing, please contact:

By using the Service or checking "I agree" at checkout, you confirm that you have read and agree to these Terms.